Justine F
Product Designer | UX Designer

defining medical necessity

EVALUATION FORM DESIGN

AAL PROVIDES CUSTOM PROSTHETIC DEVICES FOR AMPUTEES

AAL PROVIDES CUSTOM PROSTHETIC DEVICES FOR AMPUTEES

project overview

Project Scope: 36 months

My roles: Project Manager, Brand Strategist, User Research, Competitive Research, Wireframing, User Interface Design, Usability Testing
Tools: Adobe Illustrator

LT: ACTUAL PHOTO OF SHOP WITH CUSTOM PLASTER RT: ACTUAL PHOTO OF PATIENT IN BILATERAL PROSTHESIS

LT: ACTUAL PHOTO OF SHOP WITH CUSTOM PLASTER RT: ACTUAL PHOTO OF PATIENT IN BILATERAL PROSTHESIS

card sorting

  • Limitations for Patients:

    • Unable to walk

    • Immobile

    • In-patient amputee

  • Limitations for Practitioners:

    • No mobile EMR System

    • No guide for thorough prosthesis assessment

  • Limitations for Administrative team:

    • No EMR System

    • No proper documentation

    • No error tracking system for claims

AAL needs a way to increase paid claims by proving medical necessity.
36
claims
31
denied claims
5
approved claims
$27K
paid claims
SKETCH CREATED ON MOCKFLOW

SKETCH CREATED ON MOCKFLOW

sketches

It was important to create an evaluation form that was easy for Practitioners to use either in clinic or off-site at another facility. The evaluation had to be cohesive and efficient. Most of the evaluation had checkbox options. Fields for writing were minimized to improve on efficiency and time with each patient.

forms and componentry design

usability testing

Practitioners: Takeaways from Usability Testing on evaluation forms felt strongly about their appointment times being cut in half, and assessments were thorough and efficient.

Financials Advisors and Administrative: Claim denials and redeterminations were less common and claims were getting paid faster when submitted with an evaluation form proving medical necessity of a prosthesis.

30
total claims
28
paid medicare claims
205%
increase in revenue
$123K
quarterly revenue

future design concepts

  • Implement Mobile EMR Software for traveling practitioners to eliminate paper usage and cost

  • Make further improvements on time and efficiency

  • Interface Design for Mobile EMR Software directly to dictation and billing automation