AAL PROVIDES CUSTOM PROSTHETIC DEVICES FOR AMPUTEES
defining medical necessity
EVALUATION FORM DESIGN
Project Scope: 36 months
My roles: Project Manager, Brand Strategist, User Research, Competitive Research, Wireframing, User Interface Design, Usability Testing
Tools: Adobe Illustrator
Limitations for Patients:
Unable to walk
Limitations for Practitioners:
No mobile EMR System
No guide for thorough prosthesis assessment
Limitations for Administrative team:
No EMR System
No proper documentation
No error tracking system for claims
It was important to create an evaluation form that was easy for Practitioners to use either in clinic or off-site at another facility. The evaluation had to be cohesive and efficient. Most of the evaluation had checkbox options. Fields for writing were minimized to improve on efficiency and time with each patient.
Practitioners: Takeaways from Usability Testing on evaluation forms felt strongly about their appointment times being cut in half, and assessments were thorough and efficient.
Financials Advisors and Administrative: Claim denials and redeterminations were less common and claims were getting paid faster when submitted with an evaluation form proving medical necessity of a prosthesis.
future design concepts
Implement Mobile EMR Software for traveling practitioners to eliminate paper usage and cost
Make further improvements on time and efficiency
Interface Design for Mobile EMR Software directly to dictation and billing automation