Justine F
Product Designer | UX Designer

native mobile medical records

mobile patient chart access

project overview

project role: ux and ui designer, prototyping, wireframing
tools: figma, adobe xd, sketch
duration: 36 months

POgo IS DESIGNED FOR TRAVELING PRACTITIONERS

POgo IS DESIGNED FOR TRAVELING PRACTITIONERS

what is POgo?

POgo is a native mobile app for prosthetists and orthotists in the healthcare industry. POgo gives practitioners the ability to complete an off-site appointment, mimicking an in-clinic experience for the practitioner and the patient, while providing patient chart access at the fingertips.

native mobile patient chart access

how much travel?

all patients seen by prosthetic and orthotic practitioners are in need of prosthetic limbs or orthotic devices.

that means 100% of the patient base is disabled and initially immobile.

prosthetist and orthotist practitioners travel to see majority of their patients for their appointments at hospitals, skilled nursing facilities, rehabilitation centers, or their patient's homes. these appointments make up 70% of the patient base.

exam rooms in-clinic are for patients who have follow-up appointments after their devices have been delivered to them for fittings or adjustments. these appointments make up 30% of the patient base.

native mobile patient chart access

70%, so what does that mean?

this means 70% of patient appointments, practitioners don't have access to:

  • patient's chart notes

  • scheduling capabilities

  • patient's physician notes

  • insurance information

  • a way to complete their appointment office visits

this also means 70% of all invoices are at high risk of claim denials due to insufficient chart notes.

TIRED, FRUSTRATED CLINICIANS

TIRED, FRUSTRATED CLINICIANS

impact of convenience

  • carrying hard copies of paperwork/assessments

  • losing paperwork

  • time management

  • insufficient progress notes

  • missing documents

  • growing queue of invoices

  • untimely submitted invoices

impact of efficiency

  • incomplete assessment of appts

  • forgetting details of appt

  • missing progress notes

  • delay in billing

  • delay in revenue

  • insurance claim denials

  • missing information during audits and appeals

  • no supporting factors for medical necessity

practitioners are frustrated about having insufficient progress notes because they have no patient chart access.
prosthetic & orthotic software
competitive analysis

brightree

cloud based P&O EMR software with focus on minimizing billing errors. not customizable for practitioners. no charting system.no mobile capabilities.

VALUE: OPTIMAL BILLING FEATURES WHICH ARE GOOD FOR THE BUSINESS

opie

P&O EMR software with focus on customizable features for practitioners and medicare guidelines. not cloud based. no mobile capabilities. large error margin for billing.

VALUE: OPTIMAL PRACTITIONER FEATURES WHICH ARE GOOD FOR THE TARGET USER

medflex

P&O system with no internal storage for medical records. not suitable for chart notes or uploading shared documents.

VALUE: COST EFFICIENT SOFTWARE, MINIMAL FRAMEWORK

CONVENIENCE + EFFICIENCY = $

CONVENIENCE + EFFICIENCY = $

POgo is a native mobile app EMR software focused on billing errors, customizable features for practitioners, focused on creating a convenient and efficient appointment experience for both the patient and practitioner.

FEATURES SORTED BY HIGH, MEDIUM, AND LOW PRIORITY.

FEATURES SORTED BY HIGH, MEDIUM, AND LOW PRIORITY.

you down with MVP?

since we know users need to improve efficiency to complete their appointments, we were able to prioritize key features based on user research:

  • patient records access

  • scheduling capabilities

native mobile patient chart access

user flow

the optimal experience for the user is to be able to check in a patient, verify their information, complete a thorough evaluation, and to schedule their next appointment.

in addition to the necessary capabilities and access to the patient chart, the user is able to sign their progress note, print out progress reports, and submit invoices to billing.

MID FIDELITY FRAMES OF PATIENT CHART AND SCHEDULING

MID FIDELITY FRAMES OF PATIENT CHART AND SCHEDULING

UI

it was important to create patient chart and scheduling access to practitioners on the go.

practitioners conveniently have access to appointment history, diagnosis history, previous documentation or chart notes from previous physicians who diagnosed and treated, and patient demographic information.

scheduling shows patient name, appointment type, and location of appointment. this allows the practitioner to efficiently plan their day.

MID FIDELITY FRAMES OF EVALUATION TEMPLATE AND OV SUMMARY CREATED ON FIGMA

MID FIDELITY FRAMES OF EVALUATION TEMPLATE AND OV SUMMARY CREATED ON FIGMA

more

convenience + efficiency

  • TEMPLATE FEATURE


    practitioners do not have desktops to type out their evaluations while with patients. templates include selectable cards, radio buttons, drop down lists, and checkboxes.

  • AUTO-GENERATING OV SUMMARY


    patients can be given office visit summary print-outs as soon as their appointments are finished. these ov summaries are generated from the template that is specific to the appointment type.

SEE HI FIDELITY SOLUTION BELOW

SEE HI FIDELITY SOLUTION BELOW

usability testing pt. 1:

mid fidelity

the patient chart access feature the MVP and highest priority so we wanted to make sure it was intuitive and actually convenient for practitioners.

through running usability testing in the mid fidelity wireframe stage, we found that access to progress notes were a little difficult for practitioners as each line from the appointment history was too short.

the solution for this was to

  • create separate screens for medical records and patient demographics

  • increase line height for all accessible attachments

  • add icons for intuitive navigation

HI FIDELITY CREATED ON FIGMA AND ADOBE XD

HI FIDELITY CREATED ON FIGMA AND ADOBE XD

CLICK ON HI FIDELITY FOR LARGER VIEW

CLICK ON HI FIDELITY FOR LARGER VIEW

usability testing pt 2:

hi fidelity

usability testing concluded ease of use with increase of line height for each component, icons were intuitive and implied attachments were accessible, top right corner with demographic icon navigates to patient demographic info screen, patient chart icon leads to patient chart access.

prototype

Interactive prototype that goes through scheduling, patient chart access, evaluation, and dictation.